Privacy Policy

January 2024

1. Introduction

Tagual highly values the security and privacy of your personal data. We view this as a significant responsibility and trust. Our commitment to uphold the relevant data protection regulations, especially the General Data Protection Regulation ("GDPR"), within Tagual, is accurately represented in our data Privacy Policy. This Privacy Policy outlines the principles governing how Tagual collects and utilises personal data from individuals visiting our website at , as well as any related websites, or subdomains, and subscribers to our newsletter and applications, and other Services provided by us, available through the Site.

This Privacy Policy informs you about your rights and options regarding your Personal Information and it provides information on how to contact us for updates to your contact information or for any inquiries about our privacy practices. Your registration, usage, and access to the Service are governed by this Privacy Policy and our Terms of Use, which can be found at

If you wish to contact Tagual, you may do so by using the email address, or the Contact form on the Website (

2. Data collection

In the context of this Privacy Policy, "Personal Information" or "Personally Identifiable Information" refers to any data that can be used to identify a specific individual.

We collect and process personal data that you voluntarily provide to us, as well as information that your browser or mobile device automatically provides when you visit the Tagual website.

Tagual only shares potentially Personal and Personally Identifiable Information with its employees, contractors, and affiliated organisations who require this information to carry out tasks for Tagual or to offer services on the Website. These parties have also agreed not to share this information with anyone else.

Tagual shall not transfer or disclose Personal Information to any other third party without your prior written consent, unless required to do so by applicable law. Tagual has the right to move Personal Data to nations beyond the EU or EEA, as long as these transfers adhere to the relevant data protection laws and regulations. Tagual is obligated to guarantee that all global data transfers meet the necessary safeguards stipulated by the General Data Protection Regulation (GDPR), or other applicable data protection laws.

2.1. Data collection upon Website visiting

When you visit our website for informational purposes only, meaning you don't register or share any information with us, we only gather the data that your browser sends to our server. To view our website, we collect certain data needed for technical reasons to display our website and guarantee its stability and security (as per Art. 6 Para. 1 Page 1 (f) GDPR):

  • Internet Protocol (IP) address - this information is not used to identify or track individual visitors, but only to understand how visitors use the website, to improve its performance, content and security
  • Timestamp of the query
  • Specific page requested
  • Access status/HTTP status code
  • Amount of data transferred
  • Website from which the request comes
  • Web browser, language and version of the browser software
  • Browser configuration
  • Operating system
  • Other relevant information about your computer and internet connection, to identify the type of device you are using
  • Information collected through cookies or similar technologies (as explained below).

This data is stored in the log files of our system.

2.2. Cookies

We only use technically necessary cookies on your computer when you browse our website.

Cookies are text files stored on a computer system through an internet browser. They are used by many websites and servers, including ours.

Each cookie contains a unique ID, a string of characters that allows websites and servers to associate the cookie with the specific internet browser where it was stored. This helps websites and servers distinguish between different internet browsers that have different cookies. A particular internet browser can be identified and recognized through this unique cookie ID.

We only use 1st party cookies, which come in two types:

Essential Cookies: We use a cookie as part of our Consent Management Platform to remember the cookie option you selected during your last visit. This helps us meet our legal obligation to record your consent.

Statistics Cookies: We use our proprietary Tagual first-party cookie. This gives Tagual complete control over the data collected, which is processed on the Tagual server and owned by Tagual. We use the Tagual cookie to gather non-personal aggregate statistics about your visit. If you don't choose an option in the banner, only essential cookies will be used and the banner will reappear each time you visit our website. A cookie (if you permit it) can help optimise the information and offers on our website for the user. Cookies enable us to identify the users of our website. This identification aims to make our website easier to use. For instance, a user who uses cookies doesn't have to input access data every time they access the website, as this data is retrieved from the website and the cookie is stored on the user's computer system.

You can prevent our website from setting cookies at any time by adjusting your internet browser's settings. This will permanently block the setting of cookies. Additionally, you can delete already set cookies at any time using an internet browser or other software programs. This is possible in all standard internet browsers. However, if you disable the setting of cookies in your internet browser, you may not be able to fully utilise all the features of our website.

2.3. Analytics

We gather information about your usage of the website, such as traffic and location data, through our analytics services. Google Analytics collects and processes non-personally identifiable information in an anonymous and aggregated manner, in order to enhance the usability of our website and for marketing purposes.

Google Analytics uses the collected data to track and monitor the website usage. This data may also be utilised by other Google services. When you utilize our websites, applications, or services, you are giving your consent for Google to process your data in the way and for the purposes outlined above.

Google won't link your IP address with any other information they have. You have the option to decline the use of cookies by adjusting your browser or app settings. However, be aware that doing so might prevent you from accessing all features of this website.

We retain this information for as long as it is relevant to our analysis and research, or until your account is deactivated, whichever occurs first. We will erase analytics data within 24 months of your last visit to the website.

2.4. Data collection upon using the Services

To utilise the features of our website, you need to create an account and we require your email address for the account creation. We use your account information for the following purposes:

  • For management of user accounts, including activities such as account creation, service access, and account deletion, as outlined in our terms of use.
  • To enable you to utilise and enjoy all the features of our Service in accordance with our terms of use.
  • To notify you of updates related to software or website functionality.
  • To deliver customer support and any pre-contractual communication for the Service.
  • To facilitate online payments in line with our terms of sale.
  • To send you relevant information about the Service and the website, with your consent, such as newsletters, promotional materials, etc.
  • To send you essential technical emails, like password changes, which are crucial for our service to function properly, as outlined in our terms of use.
  • To ensure and improve the security and quality of our services on a daily basis, including statistics and data security, in compliance with our legal obligations, our terms of use, and our legitimate interest in maintaining the smooth operation of our services.

What Data Do We Process

The specific types of Personal Data processed may differ from case to case, depending on what Personal Data the Customer chooses to process through the use of the Service. This Personal Data could include, but is not limited to, the following information:

  • First name
  • Last name
  • Phone number
  • Email address
  • Postal address
  • Language
  • Marketing consents
  • Information on activities on Customer’s website and/or webshop
  • IP address
  • Device type and browser type
  • Other Personal Data the Customer decides to transfer to the Service Provider to be processed in connection with providing the Service
  • Cookies
  • Gathering log files such as IP addresses and device IDs to ensure the Website functions properly and to manage user sessions. This data is stored for a maximum of 12 months from the Customer’s last visit
  • Conducting web analytics to track interactions with web pages, the source used to access the Website, and other user actions.

We gather your data directly when you utilise our Service and we pledge to use your data solely for the purposes previously stated.

We don't gather your financial details. When you order the paid version of our Service, you'll be automatically directed to Stripe or another approved contractor. Your financial information will be collected and stored directly by them, in line with their individual policies. However, we will keep the payment confirmation given by the appropriate payment service provider to adhere to the necessary accounting and financial laws.

If you decide not to share certain Personal Information when asked, it may prevent you from using our Service, particularly if that information is essential for us to deliver the Service or if we are legally obligated to gather it.

Apart from the disclosures previously mentioned for specific purposes, we may also reveal information about you if we are required to do so by law, or in the event that we sell, licence, or transfer our company, corporate rights, the Website or its individual parts or features to third parties.

However, as stated in our Privacy Notice, we will not sell, share, or lease your information to third parties unless otherwise specified.

3. Third party Service providers

We collaborate with reliable third-party service providers to carry out certain functions and services for us, such as hosting and maintenance, billing and direct marketing campaigns. We may disclose your Personal Information to these third parties, but only as much as is needed to execute these functions and services. We also mandate these third parties to uphold the confidentiality and security of the Personal Information they handle on our behalf.

4. Data Retention and Deletion

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. Tagual will retain your account information as long as your account is active, or as long as it is necessary to fulfil our contractual duties, deliver services to you via the website, adhere to legal requirements, settle disputes, safeguard legal rights, or uphold our agreements.

If there is no such case and you become inactive, we will delete your information within 12 months following your last user session.

Tagual retains marketing data for 12 months following the last communication with the Customer. For activities that require the Customer’s consent, the Customer has the right to withdraw this consent at any time by contacting Tagual directly. This withdrawal will not impact any processing that occurred prior to the withdrawal.

Please be aware that if there is a dispute, we are required to retain all your information for the entire duration of the case handling, even beyond the previously specified retention periods.

5. User’s Rights

You have certain rights concerning your personal data and information, such as the following:

  • Right of access to your personal data, to know what information we process.
  • Right to get a copy of your personal data, as long as this request does not contradict business secrets, confidentiality, or correspondence secrecy.
  • Right to correct any incorrect or incomplete personal data about yourself that we hold.
  • Right to restrict/suspend our processing of your personal data.
  • Right to have your personal data deleted. If there are no legal requirements for us to retain your data and it is not required for any ongoing contract or claim, we will delete your information if you ask us to.
  • Right to have your personal data transferred to another organisation.
  • Right to limit the use of your personal data, enabling you to halt the utilization of your data in situations where the legitimacy of its processing is disputed.
  • Right to withdraw consent at any time (if processing is based on consent).
  • Right to object to processing (if processing is based on legitimate interests).
  • Right to object to processing of personal data for direct marketing purposes.
  • Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met.

To assert your privacy rights, you can reach out to us via email at the following email address:

6. Security of the information

We employ all necessary technical and organisational measures to ensure your data's security every day. Specifically, we combat any threat of destruction, loss, modification, or unauthorised sharing of your data through various methods such as training, access control, and passwords.

However, it's important to remember that no internet transmission is completely secure or free from errors. Specifically, emails sent to or from the Service may not be secure, so you should be cautious about the information you send to the Service through email or other electronic methods. Also, it's your responsibility to keep this secrecy of the usernames and passwords received from Tagual to access certain sections of the Service.

Should a security breach impacting Personal Data occur, Tagual is obligated to immediately inform you. Furthermore, Tagual will collaborate with you in probing, lessening, and rectifying the security breach.

7. Changes in the Privacy Policy

The privacy laws are continually changing, with government authorities regularly releasing guidelines and updates. As a result, we may have to modify our Privacy Policy to incorporate these suggestions or if we alter our product sales or service provision methods.

If that is the case, we will post the updated version on our Website. We recommend that you periodically review this page to stay informed about any modifications.

Continuing to use this Website and Services following any modifications to this Privacy Policy signifies your acceptance of those changes.

Please address any questions or requests in connection with this Privacy Policy by contacting us at any time by email at